That is why, according to the latest report from the company Yes, the call recording function (which is free within the Likewise, the switchboard rate packages already include free recognition minutes In this case, it is the recipient who, before establishing the communication, can see or listen to a message, usually through a CRM , which informs them who the person is waiting to be attended to and decides whether to attend or transfers it to another number or to the most suitable extension. What types of call forwarding exist Call forwarding can be conditional or unconditional.
The unconditional is one in which neither the sender nor the receiver can take any action. For example, when we want to receive calls from a conventional landline on a mobile number list mobile phone, what is called "immediate forwarding". All calls, without exception, will be diverted to that destination, without any of the participants being able to do anything – in fact, the sender usually doesn't even know it -. Conditional or conditional call to set a cause that activates the service. Usually there are two options: when we are communicating or when we are absent.
For example, if everyone is busy in an office at any given time, this way the call can be automatically forwarded to the agents who are outside the office and they can answer by mobile phone, or the calls can be diverted only when no one is there. pick up the phone and at that moment, the system itself searches for the predetermined destination for forwarding. Does a diversion cost the same as a transfer? No, they don't cost the same. Transfers within the extensions of a company have no cost, but to have a call forwarding service you must activate it from our operator. And the conditions can involve both a monthly or annual cost for the service and pay for each call that is diverted, if the rate of the telephone from which it originates does not include them. This is the main reason why IP telephony is gaining ground , as it erases the border – and especially the expense involved – between these two concepts.